Contact
We answer every customer email. Use the address below.
Support
Product questions, account issues, refunds, anything else:
Response time: within two business days (we aim for one).
Business hours
Monday to Friday, 09:00 – 18:00 China Standard Time (UTC+8). Emails outside business hours are answered the next working day.
We do not offer phone support — email is the fastest way to reach us.
Mailing address
Chen Xuanzhao (sole proprietor)Shangchuan Village, Shajing Subdistrict
Bao'an District, Shenzhen, Guangdong
People's Republic of China